Ice cream shops

Ben & Jerry’s

A 22-seat kitchen run by Eleni & Yassine, serving the dishes their grandmothers argued about on Tuesday nights in Kreuzberg.

179 South St, Pittsfield, MA 01201, United States
4.6
433 notes from regulars
01 The story, in three paragraphs

Why everyone keeps coming back.

Ben & Jerry’s in Pittsfield, MA, is more than just an ice cream shop — it’s a vibrant destination that delights locals and visitors alike with its imaginative flavors and welcoming atmosphere. Nestled at 179 South St, this iconic spot combines the charm of a cozy bakery, candy store, snack bar, and caterer all under one roof, making it a haven for those seeking sweet indulgence and wholesome fun.

The menu here is a thrilling celebration of creativity and taste. For milkshake lovers, options like the Caramel Macchiato Coffee and the famously rich Coffee BuzzBuzzBuzz® elevate your experience with layers of robust coffee flavor intertwined with smooth, creamy ice cream. If you prefer customizing your treat, the “Create Your Own” shake invites you to pick two of your favorite flavors—imagine the harmony of Half Baked® chocolate chip cookie dough paired with Mint Cookie Mint Chocolate Chunk, swirled into velvety perfection. The sorbet slushes, including the Berry Berry Extraordinary and zesty Lemonade Sorbet Slush, provide a refreshing, fruity escape perfect on warm days.

One of the standout experiences at this Ben & Jerry’s location is their generous cookie dough chunks. Whether you crave the classic Chocolate Chip Cookie Dough or the decadent Half Baked® Dough Chunks with fudge brownies, each bite is a textural delight, balancing soft chewiness with bursts of chocolate goodness.

Beyond the exceptional flavors, the Pittsfield shop offers a relaxed and accessible environment that invites families and friends to linger. Outdoor picnic tables shaded by leafy trees create a charming setting to enjoy your treats in comfort, enhancing the sense of community and leisure. The store itself is both cute and thoughtfully designed, making every visit feel special.

Customers rave not only about the delicious offerings but also the attentive and friendly service. Edward Barron beautifully captures the welcoming vibe, noting the accommodating staff who even provide heated water for tea during your visit. David Paul praises the good vibes and well-priced menu, calling it “the best ice cream in the world,” while #SmartHomeSecurityNY highlights classic flavors and cool merchandise that add to the full Ben & Jerry’s experience.

True to its brand heritage, this location also embodies Ben & Jerry’s commitment to quality ingredients and social responsibility, making each indulgence feel not only decadent but meaningful. As Ron Redmond points out, Ben & Jerry’s perfectly balances flavor innovation with environmental and social causes, ensuring that every scoop leaves a positive impact.

While some may find prices on the higher side—as Elizabeth Clowes mentions—the unique variety, atmosphere, and community spirit firmly establish this Ben & Jerry’s as a must-visit destination for anyone craving exceptional ice cream and a joyous experience in Pittsfield.

03 Notes from regulars

433 notes — the real pulse of the room.

4.6
Based on 433 verified notes
5 322
4 80
3 20
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ElizaBeth Clowes.
3 month ago
Unsurprisingly the ice cream is great here, and the selection of flavors is much larger than what we see in our grocery stores and has some nondairy flavors. The store setup is accessible and cute, and there are picnic tables outside under shade so great for families. We went when it wasn’t crowded and definitely enjoyed. But all that said, it’s way overpriced. Had it not felt like tourist attraction prices I’d have given 5 stars.
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David Paul.
4 month ago
Really nice location. Good vibes and large selection to choose from. Reasonably priced. I ordered a cookies and cream milkshake. Best ice cream in the world.
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Ron Redmond.
4 month ago
Ben & Jerry's is an iconic ice cream destination celebrated for its bold flavors and commitment to social responsibility. From the euphoric combinations of chunks and swirls to the use of high-quality, often locally sourced ingredients, each scoop is a delightful adventure for the taste buds. Beyond the delectable treats, Ben & Jerry's stands out for its dedication to environmental and social causes, making it a sweet indulgence with a purpose. The vibrant, playful atmosphere in their scoop shops adds an extra layer of joy to the overall ice cream experience.
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Edward Barron.
4 month ago
Friendly staff. Heated water for my tea while I ate my icecream. Very accommodating. Excellent service.
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#SmartHomeSecurityNY.
5 month ago
Classic ice cream shop with amazing flavors and merch! The banana split is a must if you are hungry.
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Gabriela Desousa.
5 month ago
I mean come on it's Ben and Jerry's. I had me my Chucky monkey and found the best ice cream cakes.
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Ang.
6 month ago
Cran-pineapple sorbet smoothie was delicious. Definitely recommend especially on a warm day. My daughter had the mint chocolate chunk ice cream with chocolate dipped waffle cone with sprinkles. She's an ice cream lover - she gave it 2 thumbs up. #familyday! Go treat your kids
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Brian Klement.
6 month ago
Standard Ben and Jerry's and flavors. Staff was quick and nice. The only comment would be that the bathroom door was a little tricky for a few ladies ahead of us, but we had no issue.
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04 When to visit & how to find us

Hours & the door on Bergmannstraße.

Opening hours
Monday 11:30 AM - 09:00 PM
Tuesday 11:30 AM - 09:00 PM
Wednesday 11:30 AM - 09:00 PM
Thursday (today) 11:30 AM - 09:00 PM
Friday 11:30 AM - 09:30 PM
Saturday 11:30 AM - 09:30 PM
Sunday 11:30 AM - 09:00 PM
Finding the door

179 South St, Pittsfield, MA 01201, United States

05 What makes this place friendly

The details you usually have to call and ask.

Service options
  • Curbside pickup
  • Delivery
  • In-store pickup
  • In-store shopping
  • Onsite services
  • Takeout
Popular for
  • Solo dining
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
Dining options
  • No Table service
Amenities
  • Restroom
Atmosphere
  • Casual
  • Cozy
  • Quiet
  • Trendy
Crowd
  • Family-friendly
  • Groups
  • LGBTQ+ friendly
Planning
  • Quick visit
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Children
  • Good for kids
Parking
  • Free parking lot
  • Free street parking
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